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Access Services Supervisor, Amherst College Robert Frost Library (Amherst)

Amherst College invites applications for the Access Services Supervisor position. The Access Services Supervisor is a full time, year round position, job group and level SM-1. Reporting to the Head of Access Services, the Access Services Supervisor coordinates the work of student assistants and manages services at the Front Desk of the Robert Frost Library. Participates in the development and implementation of department policies, procedures and services. Coordinates maintenance of library information on the web. Works with a collaborative, dynamic team of colleagues to provide excellent service to the Amherst College community.

Amherst College has profoundly transformed its student body in terms of socioeconomic status, ethnicity, and nationality, among other areas. Today, nearly one quarter of our students consist of Pell Grant recipients, and many more are first generation students; nearly half of our students are non-immigrant minorities. We seek candidates who have experience working in a multicultural environment and/or are interested in supporting a diverse student body.

Summary of Principal Duties and Responsibilities:
Student Assistants - Hire and train, develop work schedules, document policies and procedures
Scheduled Hours at the Frost Front Desk – Assist library users, answer telephones and direct calls
Library Web Content – Coordinate work on library web content, oversee web maintenance


Minimum qualifications: Associate’s degree and 3-5 years library experience or, in lieu of a degree, 5-7 years library experience (Bachelor’s degree preferred); 1 year of supervision of library employees; Demonstrated exceptional customer service, including creative problem-solving and a commitment to equitable access; Impeccable attention to detail; Proficiency with MS Office and/or Google Suite and ability to learn new technologies and incorporate them into existing operations; Strong interpersonal, organizational, and verbal and written communication skills; Commitment to further the college’s mission of diversity and inclusion; Experience using web-authoring software preferred.

Full/Part Time

Full Time




Closing Date

Review of applications will continue until the position is filled.

How to Apply

Application Instructions
Interested candidates are asked to submit a cover letter, resume, and the names and contact information (email and/or telephone numbers) for three professional references. Apply online at:


2019-07-18 |  Quick link to this job