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Academic Career Counselor, TRIO Student Support Services, Springfield Technical Community College (Springfield)

About Springfield Technical Community College :

Located on 35 acres of the Springfield Armory National Historic Site and founded in 1967, Springfield Technical Community College is a major resource for the economic vitality of Western Massachusetts. As the only technical community college in Massachusetts, STCC offers a variety of career programs unequaled in the state.  Biotechnology, IT Security, Laser Electro-Optics, Nursing, Robotics, Sonography and dozens of other career programs produce potential employees each year.  STCC's highly-regarded transfer programs in Business, Engineering, Liberal Arts, Science and Technology continue to provide the most economical option for students pursuing a four-year degree.  With an annual enrollment of over 7,000 day, evening, weekend and online students S.T.C.C. is a vibrant campus rich in diversity.  

Job Description:

The TRIO Student Support Services (SSS) Academic Counselor provides program participants with advising, career guidance and assistance in developing the necessary skills to earn a Certificate of Completion and/or Associate's Degree, and transfer to a four-year institution. The Academic Counselor works cooperatively with program staff, academic departments and other student service areas to maximize impact, sustain coordinated services and support the academic success of participants.  The Academic Counselor provides appropriate referrals - both academic and non-academic - to help reduce barriers to student progress, persistence and graduation.  The Academic Counselor reports to the TRIO SSS Director and performs other duties as assigned and deemed necessary to achieve program objectives.

Job responsibilities include, but are not limited to:

Assists with the identification, selection, recruitment, and retention of eligible participants
Assists participants with course selection and registration; interprets placement and assessment test scores to address participants' academic needs
Monitors and reports on student academic performance and progress toward certificate and degree completion, conducts follow-up, and accurately records all counseling activities/contacts
Develops, reviews and updates the Individualized Academic Success Plan (IASP) of assigned caseload
Assists participants in developing career goals and identifying potential career fields
Assists participants in identifying scholarships and completing the financial aid/FAFSA process to ensure maximum award
Collaborates with program staff to plan academic year services, develop workshop topics, strategize and implement services necessary to facilitate student success and ensure program goals are achieved
Supports development and assessment of academic interventions, delivery of services and the preparation of various reports
Develops and oversees the implementation of workshops and skill-building seminars
Works cooperatively to provide career exploration activities and administer career assessments and inventories
Contributes to a work environment that encourages and promotes diversity
Assists with special projects as needed, e.g. orientation and registration, program presentations at on-and off-campus events, preparation of annual performance reports, and grant applications
Works closely with faculty and other student service areas to deliver comprehensive supports
Provides updates, information and feedback to the Director and communicates areas of concern
Maintains interoffice affability with academic departments and other student service areas
Participates in professional development training, and on college committees as assigned
Demonstrates 100% time-on-task to implementing program activities; adherence to college and routine office procedures, and regulations governing federal TRIO programs
Other duties as assigned in support of the department's goals and College Student Success Plan



A Master's degree in counseling, psychology, student personnel, social work, education or a related field is required; three (3) years of direct student service experience; experience in career counseling and assessment, and complete knowledge of academic and career requirements for successfully completing an associate's degree and pursuing a baccalaureate degree. 
Knowledge of advising practices, counseling models and concepts that have proven successful with diverse student populations; a strong commitment to the educational advancement of low-income, first generation students; demonstrated ability to work with students from various backgrounds. 
Strong organizational, customer service, problem-solving, listening, oral and written communication skills; curriculum development and teaching skills for facilitating workshops and seminars; knowledge and use of various career assessment tools, database applications and software; and a working knowledge of student information systems, database applications and Microsoft Office Suite.
 Familiarity with grant-funded programs, and ability to work within college policies, state guidelines and federal regulations.
Preferred skills/qualifications

Certified to administer and interpret MBTI and other career-related inventories; personal experience in overcoming academic and economic obstacles; and prior work experience with community college students, GEAR UP or Federal TRIO programs preferred.

Working conditions/Physical Demands

Works in an office setting.   Tasks require the ability to exert light physical effort in sedentary to light work   Must be able to remain in a stationary position 50% of the time.  This person needs to move about inside the office to access office machinery.    Constantly operates a computer and other equipment i.e. copier.  This person frequently communicates with students, faculty and staff.    Must be able to exchange accurate information in these situations.


The Board of Higher Education and the Boards of Trustees of the Community Colleges maintain and promote a policy of non-discrimination on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information maternity leave, military service and national origin ("protected class(s)/classification(s)." Further, this policy prohibits retaliation and incorporates by reference, and where applicable, the requirements of Titles VI and VII of the Civil Rights Act of 1964; Title VI of the Civil Rights Act of 1968; Titles I and II of the Civil Rights Act of 1991; Title IX of the Education Amendments of 1972 and its regulations found at 34 C.F.R. part 106; Equal Pay Act of 1963; Civil Rights Restoration Act of 1988; Sections 503 and 504 of the Rehabilitation Act of 1973; Americans with Disabilities Act of 1990; Section 402 of the Vietnam-era Veterans Readjustment Act of 1974, Uniformed Services Employment and Reemployment Rights Act (USERRA); Age Discrimination Act of 1975; Age Discrimination in Employment Act of 1967, as amended; Family and Medical Leave Act of 1993; Federal Executive Order 11246 of 1965, as amended by Executive Order 11375 of 1967; Federal Executive Order 12900 of 1994; Federal Executive Order 13145 of 2000; Federal Executive Order 13160 of 2000; Federal Executive Order 13166 of 2000; Massachusetts Civil Rights Act; Massachusetts General Laws Chapters 151B, 151C, and Chapter 149; directives of the BHE, the Boards of Trustees of the Community Colleges and the Commonwealth of Massachusetts; and other applicable local, state and federal constitutions, statutes, regulations and executive orders.


STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.   

Full/Part Time

Full Time




Closing Date

How to Apply

Application Instructions:

All applicants must apply online by submitting a cover letter**, resume and three (3) professional references to  **Cover letter must demonstrate how your education and experience qualifies you for this position.  


2020-01-10 |  Quick link to this job